Professional Training Courses
Account Name: DANIEL IBRAHIM BASSI
Bank: UBA BANK
Technology Courses
IT/Customer Support
Duration: 12 weeks
Overview
Comprehensive training in troubleshooting, networking, and customer service skills for IT support professionals & Focused on enhancing communication and problem-solving skills to deliver exceptional customer service.
Key Skills
Hardware & software troubleshooting, network configuration, technical customer service, communication strategies, conflict resolution, customer relationship management (CRM) tools.
Project Management
Duration: 16 weeks
Overview
Practical training on how to lead projects from initiation to completion, including planning, execution, and evaluation.
Key Skills
Project planning, risk management, team leadership, scheduling, and budgeting.
Human Resources management
Duration: 10 weeks
Overview
Training in HR best practices, employee relations, performance management, and compliance with labor laws.
Key Skills
HR policies, employee recruitment, performance evaluation, compensation management, and legal compliance.
Customer Relationship Management
Duration: 10 weeks
Overview
Training in CRM tools, customer service strategies, and data analysis to improve customer retention and satisfaction.
Key Skills
CRM software, customer service techniques, data analysis, customer relationship management (CRM) tools.
Web Development
Duration: 20 weeks
Overview
Hands-on training in coding languages, website design, and user experience (UX) principles.
Key Skills
HTML, CSS, JavaScript, responsive design, web development frameworks, UX/UI design.
AI 101 (Fundamentals for Beginners)
Duration: 12 weeks
Overview
Introduction to AI concepts, machine learning, and natural language processing.
Key Skills
AI basics, machine learning algorithms, NLP, chatbot development, ethical AI practices.
Data Analysis
Duration: 14 weeks
Overview
Instruction on collecting, analyzing, and interpreting data to provide actionable insights for businesses and organizations.
Key Skills
Data collection methods, statistical analysis, data visualization tools (e.g., Excel, Power BI, Python).
Graphic Design
Duration: 16 weeks
Overview
Training in design principles, creative software tools (e.g., Adobe Suite), and building a strong design portfolio.
Key Skills
Typography, color theory, logo design, digital illustrations, Photoshop, Illustrator, InDesign.
Creative Courses
Art and Painting
Duration: 10 weeks
Overview
Workshops that foster creativity while developing technical skills in traditional and digital art techniques.
Key Skills
Drawing, painting, digital art tools (e.g., Procreate, Adobe Photoshop), artistic techniques, portfolio development.
Creative Workshops
Duration: 8 weeks
Overview
Hands-on workshops where participants merge technology and art to create innovative projects and explore new artistic possibilities.
Key Skills
Creative problem-solving, collaboration, digital and traditional media fusion, artistic exploration.